SHIELD

To enable higher resiliency, improved efficiency, and new capabilities

Dynamic, multifunction service that enables high volume, high call control with small footprint. Delivers revenue growth, margin, capex and opex savings opportunities.

25%

Fraud Loss Reduction

30%

Network Cost Savings

25M+

Calls Per Day

What is Shield?

Dynamic Multifunction Service

Enables high volume, high call control with small footprint. Cost effective and highly flexible with multiple deployment options including as a service option.

Revenue Growth & Savings

Delivers revenue growth, margin, capex and opex savings opportunities. Creates port savings reducing capex and support fees.

Easy Integration

Easy to enable, complimentary to existing OSS/BSS and products. Custom variables and custom products are easily configured and deployed.




call flow

Intelligent Real-Time Call Control

SHIELD processes every call through a sophisticated decision engine that analyzes, filters, and routes traffic in real-time. Our advanced script engine evaluates each call against configurable rules, activating the appropriate modules to optimize your network performance.

  • Call Reception (ALEG)
    SHIELD receives incoming SIP INVITE messages from callers
    Every call is immediately captured for analysis
    Sub-100ms processing ensures no impact on call quality
  • Script Engine Analysis
    Advanced algorithms evaluate call characteristics
    Multiple detection modules activate based on call attributes
    Configurable rules engine processes calls against your criteria
    Real-time decision making with comprehensive call intelligence
  • Three-Path Decision Process
    REJECT Path - Block unwanted traffic
    Returns 4xx, 5xx, or 6xx SIP responses
    Prevents fraudulent, spam, or low-quality calls
    Immediate cost savings by blocking bad traffic
    Protects network resources and capacity

    REDIRECT Path - Intelligent call routing
    Issues 302 redirect responses with alternate destinations
    Enables advanced load balancing and traffic management
    Optimizes routing based on real-time network conditions
    Maintains call flow while directing to best endpoints

    FORWARD Path - Process legitimate calls
    Operates in Back-to-Back User Agent (B2BUA) mode
    Forwards approved calls to destination (BLEG)
    Maintains full visibility and control throughout call lifecycle
    Enables advanced features like transcoding and recording
  • Call Processing & Monitoring
    Forwarded calls proceed through normal processing
    SHIELD maintains visibility throughout the entire call
    Real-time monitoring of call quality and performance
    Continuous analysis for optimization opportunities
  • Call Termination Handling
    Handles termination from either calling party (ALEG) or destination (BLEG)
    Processes CANCEL and BYE messages appropriately
    Manages call rejection scenarios gracefully
    Ensures proper cleanup and resource management
  • Comprehensive Call Detail Records
    Generates detailed CDRs for all call attempts
    Includes analysis results, routing decisions, and performance metrics
    Integrates with billing systems and analytics platforms
    Provides actionable insights for network optimization



Creative Solutions

Multiple solutions all running on the same code differentiated by scripting and components




Shield
Comprehensive Network Protection

  • Fully aware SHIELD, all SBC ports utilized to manage load
  • Rules Engine blocking – saves money
  • Same Billing/Routing etc as today
  • Increased customer resiliency
  • Improved vendor utilization and efficiency
  • Eliminates hot spots with load balancing



DIP including LNP
Real-Time Database Intelligence

  • Local Number Portability (LNP) dipping
  • STIR/SHAKEN certificate verification and stamping
  • HLR and RNDB integration
  • Call verification and enrichment
  • 24-hour TTL caching for disaster recovery
  • Multi-party LNP and CIC analysis



Peering
Controlled Interconnection Platform

  • Toll-free and DID traffic management
  • USA/Canada/Extended NPA/Global support
  • CPS and concurrent call controls
  • Attestation level & S/S information screening
  • Compensation level management
  • Native codec transit support



Network Extension
Global Presence Solution

  • In-country presence for multiple customers
  • Local IP assignment by customer
  • Shared or dedicated media options
  • Multiple host configurations
  • CDR streaming to existing infrastructure
  • SIP signaling header customization



Risk
Advanced Threat Assessment

  • Multi-party LNP and HLR analysis
  • Private and service DNO screening
  • CNAM and policy enforcement
  • In-call flow analytics
  • Sub-100ms routing decisions
  • A, B, A/B number intelligence



Customized
Tailored Business Solutions

  • Custom scripting and configurations
  • Business-specific rule engines
  • Flexible deployment options
  • GUI tailored for operations
  • Third-party integration support
  • Variable rule sets and grey listing



KPIs
Take action on measured KPIs in real-time

  • Choose from the following
    Answer Seizure Ratio (ASR), Average Call Duration (ACD), Post Dial Delay (PDD), Stir/Shaken Verify, Average Setup Time (AST), Network Efficiency Ratio (NER), Call Cancel Ratio (CXR), Bye Ratio Direction (BYERD), Answer Time to Ring Variation (ATRV), One Way Audio Bye (OWAB), One Way Audio (OWA)
  • KPI Timing configuration and measurement frequency
  • Further Call Enrichment
    black or grey list the call with TTL
    additional call enrichment based on port, lnp, spid, public and private data, stir/shaken information for A#, B# or A/B#
  • Take Action
    call rejection, call route change, call treatment change

Shield and AI Integration

SHIELD's AI models process vast amounts of telecom data in real-time
to make intelligent routing decisions, detect fraud patterns, and optimize network performance.

Data Collection & Processing

Call Detail Records (CDRs):  Call setup, duration, and termination data; Route selection and carrier performance; Quality metrics (ASR, ACD, PDD, etc..)


LNP Intelligence:  Service Provider ID tracking (SPID); Number porting timeline analysis; Origin and destination carrier mapping; Carrier Type classification; Historical porting patterns and trends


Network KPIs & Behavioral Data: 
STIR/SHAKEN certificate authenticity; Geographic risk profiling; Calling pattern anomalies; Fraud signatures and indicators; Network efficiency metrics

AI Models & Applications

Fraud Detection:  Predictive Risk Scoring; 0-1000 dynamic risk assessment; Pattern recognition for wangiri, IRSF; Fresh port number flagging; Carrier reputation modeling


Intelligent Routing:  Adaptive Path Selection; Real-time route optimization; Carrier performance prediction; Cost vs quality optimization; Load balancing algorithms


Behavioral Analytics:  Call Pattern Intelligence; Calling frequency analysis; Geographic correlation modeling; Time-based pattern detection; Customer lifecycle attribution

Predictive Network Optimization:  Proactive Performance Tuning; Capacity planning predictions; Quality degradation forecasting; Maintenance scheduling optimization; Resource allocation modeling

Real-Time Intelligence

Sub-100ms Decision Making:  AI models process multiple data points instantaneously to make routing decisions without impacting call quality.


Continuous Learning:  Models adapt and improve based on network feedback, fraud outcomes, and changing traffic patterns.


Multi-Source Data Fusion:  Combines CDR data, LNP intelligence, KPI metrics, and external threat feeds for comprehensive analysis.













Proven Results.

  • Network Utilization Improvement

    30%

    Port reduction with 97% margin retainment
    A# rule of ASR/ACD requirements (100 calls 10% ASR/12 ACD)
  • High Performance Processing

    325cps

    On 2 CPUs with CDR generation and increased resiliency
    Origin capacity and numbering filtering with portability termination dipping
  • Call Optimization

    >10%

    Call rejection while retaining 99% margin and revenue
    Within 24 hours of deployment, increasing LCR route utilization
  • IRSF Fraud Protection

    Sub-100ms

    Routing decisions in real time
    Reduce IRSF fraud exposure due to hack and wangiri by code defined capacity limits
  • Port Requirement Reduction

    ~8%

    Reduction in port requirements
    Consistent rejection of calls for unallocated numbers
  • Production Scale

    25M+

    Calls per day processed in production
    Currently deployed across North America and Europe

Real-World Use Cases

Shield delivers measurable results across multiple scenarios

Fraud Prevention
transforming call centers with fraud detection and smart routing

Shield provides intelligent fraud detection to automatically block suspicious calls while fast-tracking legitimate customers through priority queues. The system analyzes caller patterns, geographic risk factors, and carrier reputation in real-time, assigning risk scores from 0-1000 to route calls appropriately. This prevents scammers from wasting valuable agent time while ensuring genuine customers receive faster, higher-quality service.


The Challenge
Overwhelming Volume: Call centers flooded with both legitimate and fraudulent calls
Resource Drain: Agents waste valuable time with potential scammers
Customer Experience: Genuine callers face longer wait times
Security Vulnerability: Traditional screening methods easily circumvented

Smart Call Scoring System
Porting: Fresh number ports flagged as potential risk indicators
Carrier Reputation: Identifies calls from known problematic sources
STIR/SHAKEN Verification: Authenticates caller identity with industry standards
Behavior Patterns: Maps calling frequency and suspicious patterns
Geo Assessment: Evaluates calls from high-fraud-rate regions
LNP Dipping: Real-time ownership verification of calling numbers
Dynamic Risk Scoring Engine
Weighted Algorithms: Tailored to your specific business threat landscape
Comprehensive 0-1000 Scale: Granular scoring for precise call categorization
Sub-100ms Processing: Lightning-fast decisions without call quality impact
Self-Learning: Improves accuracy through continuous feedback
Smart Queue Management
Premium Lane (0-300): VIP experience for verified legitimate callers - Priority routing, Reduced wait times, Top agent assignment
Verification Lane (301-700): Additional screening for medium-risk calls - Secondary verification measures, Standard queue placement, Monitored interactions
Honeypot Diversion (701-1000): Specialized handling for high-risk calls - Isolation from legitimate call flow, Advanced fraud confirmation protocols, Data collection for threat intelligence

Egress Filtering
advanced outbound call filtering for revenue protection

Shield's Call Egress Filtering prevents unauthorized outbound calls that cause quality issues, regulatory violations, and revenue loss. The system uses geographic intelligence, numbering plan analysis, and carrier profiling to validate calls in real-time before routing. Advanced decision matrix processing (sub-100ms) ensures compliance with regional restrictions while optimizing network capacity through configurable filtering rules and dynamic route selection.


The Challenge
Quality Control Issues: Unfiltered outbound calls leading to poor connection quality
Regulatory Compliance: Need to enforce region-specific calling restrictions
Revenue Protection: Preventing unauthorized routes that impact profitability
Resource Optimization: Efficient utilization of network capacity

Dynamic Egress Filtering
Geographic Intelligence: Country and area code-based routing decisions
Numbering Plan Analysis: Validates against authorized dialing patterns
MNP Integration: Real-time number portability verification
Carrier Profile Matching: Routes based on originating carrier attributes
Regulatory Compliance: Enforces legal restrictions by jurisdiction
Rate Protection: Guards premium destinations from inappropriate traffic
Advanced Decision Matrix
Real-Time Processing:  ub-100ms filtering decisions without call quality impact
Hierarchical Rule Application: Cascading filter logic for precision control
Dynamic Route Selection: Adapts routing based on specific number attributes
Granular Call Rejection: Targeted blocking with appropriate reason codes
Pattern Recognition: Analyzes call characteristics against rule templates
Deep Packet Inspection: Examines signaling metadata for comprehensive decisions
Configurable Filtering Parameters
Allow list/Blocklist Management: Define permitted or restricted destinations
Categorized Country Groups: Organize destinations by region or risk profile
Prefix-Based Controls: Target specific ranges within country codes
Expression-Based Logic: Create complex rules with boolean operators
Time-Based Restrictions: Apply rules based on time of day/week
Carrier-Specific Policies: Different rules for different interconnect partners







Our Implementation Approach

Discovery

Assessment of current fraud patterns and egress routing analysis

Configuration

Algorithm customization, weight assignment, and rule definition

Integration

Seamless deployment with existing systems and controlled testing

Testing

Controlled rollout with performance monitoring and validation

Optimization

Continuous refinement based on real-world results and feedback

Why you should choose Shield..

Adaptive Security

Evolves with changing fraud tactics and threat landscape

Operational Efficiency

Maximizes agent productivity and network utilization

Customer Satisfaction

Prioritizes legitimate callers for optimal experience

ROI Focus

Reduces losses while improving performance and margins

Seamless Integration

Works with your existing infrastructure without disruption

Comprehensive Reporting

Full visibility into filtering decisions and outcomes